These terms apply when you use 9website.com or order work from 9Website. By creating an account or placing an order you agree to them.
1. Who we are
9Website is a registered business in Lebanon (commercial registration filed with the Zahle Court of First Instance under Marwan Hussein Al-Mosalmani). Contact: support@9website.com or the contact page.
2. Your account
You need an account to place an order. Give accurate details (name, email, phone number), keep your password private, and tell us if you think someone else has used your account. You are responsible for what is done through your account.
3. How ordering works
- Choose a service level and a number of hours. The hourly rate of each level is shown before you book. The hours you pick are an estimate, not yet a contract.
- Hold the confirmation video call. It is free and creates no obligation. We go through your request together.
- Receive our offer. After the call we send a written offer on your order page: the scope and specifications, the hours, the rate, any discount, the total, the delivery date and how long the offer stays valid.
- Accept and pay. A contract between you and 9Website is formed when you accept the offer. Work starts after your payment is confirmed.
We may decline a request or withdraw an offer that has not yet been accepted.
4. Prices and payment
- Prices are in US dollars unless the offer says otherwise.
- Payment is made by one of the offline methods shown on your order page (for example bank transfer, money transfer or cash). You then send us a payment proof; the order is confirmed once we have verified it.
- Transfer fees charged by your bank or transfer company are yours to pay.
- We never bill hours beyond the accepted offer without your approval. If the work needs more time, we tell you before the paid hours run out and you decide whether to buy more.
5. Delivery and your cooperation
We deliver the work described in the accepted offer by the delivery date in it. Delivery dates assume that you send the content, access and feedback we need on time; delays on your side move the date accordingly. Changes outside the agreed scope are quoted separately.
6. Ownership
Once payment is complete, you own the work we deliver to you, including its source code, and you receive technical handover documentation. Third-party components (open-source libraries, fonts, stock assets, paid services) stay under their own licences. Unless you ask us not to, we may show the finished project in our portfolio.
7. Cancellation and refunds
See the Refund & Cancellation Policy, which is part of these terms.
8. Acceptable use
Do not use the website to break the law, upload false payment proofs, attempt to access other people's accounts or data, disrupt the service, or order work that is illegal or infringes someone else's rights. We may suspend accounts that do.
9. Warranty and liability
We do the work with professional care and fix defects in what we delivered that you report within 30 days of delivery, at no charge, as long as they fall within the agreed scope. Beyond that, the website and our services are provided "as is". To the extent the law allows, our total liability for an order is limited to the amount you paid for that order, and we are not liable for indirect losses such as lost profit or lost data.
10. Privacy
Our Privacy Policy explains how we handle your personal data.
11. Governing law
These terms are governed by the laws of Lebanon. Disputes that we cannot settle amicably are submitted to the competent courts of Zahle, Lebanon.
12. Changes
We may update these terms. The version in force when you accepted an offer applies to that order.