This policy explains what personal data 9Website collects when you use 9website.com, why we collect it, and the choices you have.
1. Who we are
9Website is a registered business in Lebanon (commercial registration filed with the Zahle Court of First Instance under Marwan Hussein Al-Mosalmani). We provide IT solutions, web and app development and AI automation, sold by the hour.
For anything about your data, write to support@9website.com or use the contact page.
2. Data we collect
- Account details — your name, email address, country and phone number, and a password (stored only as a one-way hash; we cannot read it).
- Orders — the service level and hours you book, the notes you write, the offer we send you (scope, price, delivery date) and whether you accepted it.
- Payment proofs — the payment method you choose, the transfer reference you type and the receipt image or PDF you upload. We do not collect or store card numbers; payments are made outside the website (bank transfer, money transfer, cash or similar).
- Video calls — when you start the confirmation call, your browser asks for camera and microphone access and connects you to our engineer through our calling partner (ArzBridge). We store when a call started and ended. The website does not store a recording of the call.
- Messages — what you send through the contact form (name, email, optional phone, your message) or by email or WhatsApp.
- Technical data — the IP address and browser details that every web server receives, kept in server logs for security and troubleshooting.
3. How we use it
- to create and secure your account;
- to prepare your offer, deliver the work you ordered and stay in touch about it (email, phone or WhatsApp);
- to check payment proofs and keep the accounting records the law requires;
- to answer your questions;
- to protect the website against abuse and fraud.
We do not sell your data and we do not use it for advertising.
4. Cookies
We only use cookies that the website needs to work:
- a session cookie that keeps you signed in and holds your order while you complete it;
- a security (CSRF) cookie that protects forms;
- a language cookie that remembers whether you chose English or Arabic;
- a "keep me signed in" cookie, only if you tick that option.
There are no advertising or tracking cookies.
5. Who we share it with
Only with services we need to run the website, and only as far as necessary:
- ArzBridge — carries the audio and video of the confirmation call;
- Google Fonts — delivers the typefaces of the website, so your browser contacts Google when a page loads;
- WhatsApp — only if you choose to message us there;
- our hosting and email providers — which store or transmit the data on our behalf;
- authorities — when the law obliges us to.
Some of these providers operate outside your country, so your data may be processed abroad.
6. How long we keep it
- Account data: as long as your account exists. You can delete your account at any time from your profile page.
- Orders, offers and payment records: as long as accounting and tax rules require, even after an account is deleted.
- Contact messages: until your request is handled, then deleted periodically.
- Server logs: for a limited period.
7. Your rights
You can ask us for a copy of your data, to correct it, or to delete it, and you can object to how we use it. Most details can be changed directly on your profile page. Email support@9website.com for anything else — we answer within 30 days.
8. Security
The website runs over HTTPS, passwords are hashed, uploaded receipts are stored privately and are visible only to you and to our staff, and admin access is limited by role. No online service can promise absolute security; if we learn of a breach that affects you, we will tell you.
9. Children
The website is intended for businesses and adults. We do not knowingly collect data from anyone under 18.
10. Changes
When we change this policy we update this page and its date. Material changes are announced to registered users by email.